Implementation Framework & Key Administrative Principles

Implementation Approach

For PAM Rwanda to fully implement the above activities within the next planning period, an appropriate implementation mode is necessary. The top-down approach and bottom-up approach will both be used concurrently. The bottom-up approach will entail supervisees consulting their supervisors where some activities need clarification while the top down approach will require supervisors to indeed supervise people they supervise.

The third element will be the respect of agreed upon positions and values of PAM Rwanda. Every member who is required to do a task or delegated to do a task by the supervisor will be expected to observe timelines and quality performance.

Finally, to attain the set targets PAM Rwanda will be guided by key administrative principles among which include:

Administrative Principles

• Specialization of tasks: each Leader shall be expected to focus his or her attention on work for which he or she was elected for and where he or she is presumed to have a competitive advantage. This principle however will work alongside the practice of multi-tasking as PAM Rwanda endeavors to be cost-effective in delivery of its services.
• Autonomy and effective decision making at all levels: each unit and organ of PAM Rwanda shall be empowered to make their own decisions as long as those decisions are not intended to affect negatively the philosophy, goals and mission of PAM Rwanda.
• Customer care and responsiveness across all levels: all leaders will be expected to maintain a high degree of respect for both internal and external stakeholders reflecting the image of PAM Rwanda. This applies to email communication, telephone discussions and physical presence.
• Teamwork and collegiality: teamwork across all levels will be a key principle in ensuring our success. When a member is undertaking a task which is needed urgently, it shall be a duty of the other members to help out in ensuring the task is completed as quickly as possible. Special activities like summit, conferences, public talks, etc. will be handled through joint teams.
• Respect for PAM Rwanda values: every staffs/members shall respect PAM Rwanda values and we shall transact our business using business-like styles and techniques to avoid a culture of public sector mentality. However, some good practices of public sector will be applied in our quest to offer distinctive service.
• Efficiency and effectiveness: these will be ensured in all administrative processes of PAM Rwanda. Financial prudency, openness and accountability will be key parameters for ensuring efficiency.
• Records: all official matters will be communicated in writing and PAM Rwanda will ensure there is a system of records management for all records of PAM. Administrative records will be secured in the best effective ways possible (both soft and hard copies).